Close on time Focus

Closing Loans On Time

Skyline’s operations team is focused on one thing – Closing your loans on time!

From Disclosure/Opening thru Docs/Funding, our operations’ team culture is centered around customer closings. How do we it?

  • Our in-house processing, underwriting and document audit team and HelpDesk work closely with our loan officers to expedite answers and ensure rapid turn times.
  • Dedicated pipeline managers review the loan pipeline daily, set priorities and coordinate and align with other departments to ensure that loans get into the right hands.
  • We align compensation with sales priorities and pay bonus to underwriters and processors based on on-time closings – not fundings.
  • Loan level surveys ensure quality and customer satisfaction and help detect any areas of weakness. It helps us recognize steller performers and identify best practices to incorporate into our processes.
  • We constantly analyze loan-level data and utilize our intelligent Mortgage Platform® to incorporate efficiencies into our fulfillment processes.

We know your number one priority is to ensure that when your clients trust their loans to you, that your loans fund on time. At Skyline, rest assured that our operations team is aligned with you, focusing on speed, accuracy, quality and consistency.

Contact Ken Maes
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